At Site2Me, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help. Below you’ll find all the details about our returns and refund process.
Return Eligibility
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, in original packaging, and in the same condition as when received.
- Personalized, custom-made, or final sale items are not eligible for return.
Please note that while we process approved refunds promptly, it may take up to 10 business days for the funds to appear in your account. Processing times may vary depending on your payment method, bank, or card provider. Unfortunately, we have no control over this delay once the refund is issued from our side.
How to Initiate a Return
- Email us at support@site2me.com with your order number and reason for return.
- We will provide you with return instructions and the return address.
- Ship the item back using a trackable shipping method. The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please contact us within 72 hours of delivery. We’ll send a replacement or issue a refund at no additional cost.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check with your bank or card provider. If the issue persists, contact us at support@site2me.com and we’ll assist you.
Feel free to reach out at support@site2me.com. We’re happy to help!